I have had the misfortune lately of having to deal with a couple of the nastiest ladies.
“The Customer is Always Right!”
I don’t think so … in fact, sometimes they are DOWN RIGHT WRONG! These same nasty customers who want something for nothing are often abusive too! However, I think it is wrong to reward bad behavior, it just perpetuates the problem.
I so enjoyed this article by ‘Cheif Happiness Officer’ – Alexander Kjerulf.
… it means that abusive people get better treatment and conditions than nice people. That always seemed wrong to me, and it makes much more sense to be nice to the nice customers to keep them coming back.
Don’t get me wrong, if I drop the ball … by all means, I want to fix it. I’ll apologize for it. Make it up to you. I’ll take steps to ensure I don’t make that same mistake again.
“NO – we will not take back the 4 potty training pants you used for six months on your twins because the elastic has worn out on one pair and you fear the other three are on their last legs as well. After 6 days … yes, 6 weeks … maybe, 6 Months … go jump in the lake!”
I am done! If you are interested in owning you own online baby store, let me know … I have one for sale!